The Ford Law Firm, PLLC was founded with a single underlying principle...
Clients matter. Without Clients, we can’t pay the bills. Clients already have problems; they don’t need us to create new ones. Clients deserve more than a quick sales pitch and a case number. So, we offer:
With some debt relief providers, you rarely or never get to speak with a lawyer. The person you do speak with has the job of selling you what they offer or making sure you continue paying for their services. This month they’re selling debt relief programs. Next month, they might be telemarketing someone else.
We know your issues and questions are very important to you. And, we know we might not be available immediately when you call or email. And, we know lawyers have a bad reputation for not returning phone calls or emails. So, when clients email or leave messages before 3:00 pm, we get back to them the same day. If we don’t, Attorney Thomas Ford will reimburse the client $50.00*.
Our normal business hours are 9:00 am - 5:00 pm, Monday through Friday. If that doesn’t work for you, let us know. We may accommodate late or weekend appointments. And, our telephones are answered 7:30 am to 7:30 pm, Monday through Friday, and 11:30 am to 7:30 pm on Saturdays. Our principle office is located in Las Colinas, but we have satellite meeting locations in Keller, East Dallas (I-75/Mockingbird), North Dallas(I-35/LBJ), Uptown Dallas, West Plano (GBT/Preston), East Plano (I-75/Park), and Grapevine. We’re experimenting with meeting locations in Tyler.**
*All active client phone calls and emails received before 3:00 pm will be returned the same day by an attorney, paralegal, or assistant qualified to respond. If it is not, The Ford Law Firm will pay the client $50.00. Phone calls and emails received after 3:00 pm will be returned the next business day. If it is not, The Ford Law Firm will pay the client $50.00. This policy only applies Monday through Friday, excluding holidays and other office closings. If the office is closed on a weekday you will receive an auto-reply notification for emails or our off-site receptionist will notify you when you call. We reserve the right to temporarily suspend this policy without notice in the event that technical difficulties or other unavoidable issues cause The Ford Law Firm to be unaware of your communication attempt.
**The Ford Law Firm services clients living in the following Texas Counties: Anderson, Archer, Baylor, Cherokee, Clay, Collin, Comanche, Cooke, Cottle, Dallas, Delta, Denton, Ellis, Erath, Fannin, Foard, Grayson, Gregg, Hardeman, Henderson, Hood, Hopkins, Hunt, Jack, Johnson, Kaufman, King, Knox, Lamar, Montague, Navarro, Palo Pinto, Panola, Parker, Rains, Rockwall, Rusk, Smith, Tarrant, Van Zandt, Wichita, Wilbarger, Wise, Wood and Young.